Pre-order items are products that are not yet available or released, and typically, it takes around eight (8) to ten (10) weeks before your order is shipped.

Before placing a pre-order with ana tomy, please read and understand the following:

• Pre-orders require payment at checkout.
• We do not accept cancellations for pre-orders as we are confident in our delivery timeframe.
• At times, shipping may take longer than expected due to external factors such as customs, courier services, supply interruption, etc.
• Please only proceed with a pre-order if you can wait for your product to be shipped.

We understand how important it is for you to receive your order, and we'll do everything in our power to ensure that your order is delivered to you in the best possible way.

• Shown images are for illustration purposes. Actual colour may vary.
• Each book is individually handcrafted, so minor variations are expected.
• We custom-make each ana tomy book, it requires 1-2 working days before shipping.
• The packaging box serves to protect the book; it may show wear due to delivery.
• Personalised items can't be returned unless an assembly mistake occurred. Confirm your order details before proceeding.
• The clothbound cover, wrapped in book cloth material, can be marked if placed on dirty or damp surfaces.
• Monogram on cover may wear off with time or scratches.
• Normal wear and tear are part of the aging process.
• Replaceable parts like twin loop wires or ribbon markers can be repaired at our retail store.
• We can't deliver to PO boxes or reshipping services.
• Shipping cost is location-based; customs and taxes related to shipping will be paid by the recipient when the order is delivered.
• Product features and specifications are subject to availability and may change over time.

Expect your order in Malaysia within 3-5 days. For international orders, it might take 10-14 working days (Monday-Friday, excluding holidays) from your order date. We're minimising bubble wrap to reduce plastic and lower shipping costs. Our sturdy boxes protect your items, so small shipping dents are nothing to worry about. We prioritise the environment over flashy packaging. Let's team up for a greener future—reduce, reuse, and recycle together!

Did you know? Our reduced bubble wrap not only helps the planet but also trims weight, resulting in lower shipping costs that directly benefit you!

Customised and personalised items are tailored uniquely for you, thus, they can't be returned unless there's a manufacturing fault.

Should any damage occur during shipping, ana tomy ensures a full refund or exchange. Return postage for damaged, defective, or wrongly sent items will be reimbursed. Reimbursement will be in the original payment form.

For all cases, provide original proof of purchase and return products within 14 days for ana tomy to process refunds/exchanges. Reach us at hello@ana-tomy.co.

Keep your postal receipt until we safely receive your parcel. In case of any issues, this will be helpful.

Let’s clear the air—ana tomy is made for those who defy the norm. We champion your authentic self, celebrating the quirks that define you. Join us in this era of personalised uniqueness. Who’s ready?

It’s not hard to understand why we do that. Reuse, reduce, and at the same time remain the pleasure of creating. Our refillable papers and reusable packaging are the answers to that.

It was an honour to be recognised. We believe progression is better than perfection. We turned down nearly 50 prototypes. The Nº1 Classic Series emerged from unwavering rejections and ongoing enhancements. That's our commitment to progress.